Shipping Policy

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Domestic Shipping

Shipping Cost & Time
P.O boxes or APO/FPO addresses

Frequently Asked Questions

Shipment confirmation & order tracking
When will I receive my order?
Orders pertaining to Russia, Korea, & Italy
Address change & related procedure

*SHIPPING UPDATES
*All orders are processed within 2 to 3 business days (excluding weekends and holidays) after your payment. A shipping notification will be sent to your email when your order has shipped.

*Shipping policy is updated and effective as of February 6th, 2024.

*Do note that we are unable to cancel shipped orders. We cannot retrieve the parcel once we have forwarded it to the courier company.

SHIPPING

Revopoint 3D will ship your package from China
*Some packages will be sent via Hong Kong
Hong Kong Company: Revopoint International Limited
Hong Kong Address: 6/F,Manulife Place,348 Kwun Tong Road,KL,HONG KONG

Shipping Cost & Estimated

United States: Shipping to P.O boxes or APO/FPO addresses is impossible.

Our couriers only accept shipments to valid street addresses. They do not ship to P.O boxes. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

FREQUENTLY ASKED QUESTIONS

1. Shipment Confirmation & Order tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be valid after 24 hours.

2. When will I receive my order?

(From Local Warehouses)

Your order will ship within 1-2 business days after payment (before 3 pm on weekdays). Orders placed on Friday after 3 pm will be shipped the following Monday.

The tracking information will automatically be emailed to you after your order ships. All shipping information will be uploaded through the tracking number. Please check your spam email folder if you haven't received any tracking information.

*You should receive your parcel within 5 business days.

3. Address Change & Related Procedure

In case of any address changes, please contact the local carrier first. If your local logistics agency refuses your request, please send messages to customer@revopoint3d.com.

Process of Address Change:

(Customer) Sending new address to customer@revopoint3d.com → (Revopoint) Providing Payment Link for address change → (Customer) Pay & providing order number → (Revopoint) Contacting logistics agency to change address

Note:

1) The address changed shall be in the same country as the one you provided when placing your order. As our logistics agencies do not support cross-border address changes.

2) Address Change Fee:

Typically, the fee for address change varies from US$15 to US$50.

For remote areas, we will claim an additional charge of about US$50.